Privacy Policy

At JOOUST Online Market, your privacy is important to us. We collect and use your information only to improve your experience and keep your account secure.

JOOUST Online Market is a community-driven marketplace connecting students, staff, and local vendors at Jaramogi Oginga Odinga University of Science and Technology. We're committed to protecting your personal information and being transparent about how we use it.

We collect the following information to operate our marketplace effectively:

• Basic Details: Your name, email address, phone number, and delivery address for order fulfillment
• Account Credentials: Login information that is securely stored and encrypted
• Purchase History: Records of your transactions and browsing behavior to recommend relevant items
• Seller Information: Additional details if you apply to become a seller on our platform, including verification documents
• Communication Data: Messages you send through our platform and customer support interactions

Your information helps us deliver a seamless marketplace experience:

• Order Processing: To process and deliver your orders efficiently and accurately
• Account Management: To maintain your account, verify your identity, and provide customer support
• Communication: To contact you with updates about your orders, account changes, or important platform announcements
• Marketing (Optional): To notify you about discounts, offers, or community updates only if you've subscribed to our newsletter
• Service Improvement: To enhance our website functionality, user experience, and product recommendations
• Security: To prevent fraud, protect against unauthorized access, and ensure platform safety

We take data security seriously and implement multiple layers of protection:

• Encryption: All personal information is stored securely using industry-standard encryption protocols
• No Third-Party Sales: We never sell or share your personal details with external companies or advertisers
• Limited Access: Only authorized team members can access limited data, and only for customer support purposes
• Secure Transactions: Payment information is processed through secure, certified payment gateways
• Regular Audits: We conduct regular security audits to identify and address potential vulnerabilities

You have complete control over your personal information:

• Update Information: You can update your profile details, delivery addresses, and preferences at any time through your account settings
• Delete Account: You have the right to delete your account permanently. Contact us to initiate account deletion
• Unsubscribe: You can unsubscribe from promotional emails at any time by clicking the unsubscribe link in any marketing email
• Data Access: You can request a copy of all personal data we hold about you
• Marketing Preferences: Control what types of communications you receive from us
• Questions & Requests: Contact us anytime for data-related questions, concerns, or requests